We accept returns within 7 days from the date of delivery.

To initiate a return, simply contact our customer support team by writing to us. They will guide you through the return process and provide you with the necessary instructions.

Customers are responsible for covering the return shipping costs.

All jewelry tools purchased from NK eShop are eligible for return. There are no exceptions or restrictions on the types of products that can be returned.

Once the returned item is received and inspected, we will process your refund within 7 days.

Refunds will be issued in the original form of payment used for the purchase.

Our return policy applies to both domestic and international orders. However, please note that international buyers are responsible for both outbound and return shipping costs.

We offer extended return options for special occasions, such as holidays or gift purchases. Please contact our customer support team to discuss the details of your specific situation.

Please note that domestic knives are non-returnable or considered as final sale items.

We do not accept returns for personalized or customized jewelry tools.

Returned jewelry tools should be unused and in their original packaging. The customer is responsible for ensuring that the items are returned in good/unused condition.

We provide an exchange option for customers who wish to swap their purchased jewelry tools for a different item. However, the customer is responsible for the shipping costs associated with the exchange.

In the rare event that you receive damaged or defective jewelry tools, we will either dispatch a new product if available or provide you with a full refund.