Return Policy

At NK eShop, we strive to provide our customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase of jewelry tools, we offer a flexible return and refund policy outlined below:

1. Return Duration: We accept returns within 7 days from the date of delivery.
2. Return Process: To initiate a return, simply contact our customer support team by writing to us. They will guide you through the return process and provide you with the necessary instructions.
3. Return Shipping Costs: Customers are responsible for covering the return shipping costs.
4. Eligibility for Return: All jewelry tools purchased from NK eShop are eligible for return. There are no exceptions or restrictions on the types of products that can be returned.
5. Refund Timeframe: Once the returned item is received and inspected, we will process your refund within 7 days.
6. Refund Method: Refunds will be issued in the original form of payment used for the purchase.
7. International Returns: Our return policy applies to both domestic and international orders. However, please note that international buyers are responsible for both outbound and return shipping costs.
8. Extended Return Options: We offer extended return options for special occasions, such as holidays or gift purchases. Please contact our customer support team to discuss the details of your specific situation.
9. Non-Returnable Items: Please note that domestic knives are non-returnable or considered as final sale items.
10. Personalized or Customized Items: We do not accept returns for personalized or customized jewelry tools.
11. Condition of Returns: Returned jewelry tools should be unused and in their original packaging. The customer is responsible for ensuring that the items are returned in good condition.
12. Exchange Option: We provide an exchange option for customers who wish to swap their purchased jewelry tools for a different item. However, the customer is responsible for the shipping costs associated with the exchange.
13. Damaged or Defective Items: In the rare event that you receive damaged or defective jewelry tools, we will either dispatch a new product if available or provide you with a full refund.

Please note that this Return and Refund Policy applies specifically to jewelry tools purchased from NK eShop. For more detailed information or if you have any further questions, please don’t hesitate to contact our customer support team.

We appreciate your understanding and cooperation regarding our return and refund policy. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.

Thank you for choosing NK eShop.